Privacy Policy

Loomis Family Insurance Agency ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have. It applies to loomisservices.com and to any communications you have with our agency, including phone calls, email, and text messages.

We collect information you provide directly to us, including:

• Contact information: name, mailing address, email address, and mobile or landline phone number
• Insurance quoting information: date of birth, driver's license number, vehicle information (VIN, year, make, model), property address and characteristics, prior insurance and claims history, and household member information
• Business information: for commercial insurance quotes, business name, entity type, payroll, revenue, and operations details
• Communications: the contents of messages, emails, and form submissions you send us

We also automatically collect limited technical information when you visit our website, including IP address, browser type, device type, pages viewed, referring URL, and the advertisement or search term that brought you to our site, through cookies, web analytics, and advertising conversion tracking. See the Cookies, Analytics, and Advertising section below for details.

We use the information we collect to:

• Respond to your inquiries and provide the quotes, policies, and services you request
• Submit your information to insurance carriers we represent in order to obtain quotes and place coverage
• Service your policy, including billing, claims, endorsements, and renewals
• Communicate with you by phone, email, and text message about your quote, policy, or service request
• Comply with New York State Department of Financial Services requirements and other applicable legal and regulatory obligations
• Maintain the security and functionality of our website

If you provide your mobile number and opt in to receive text messages, we may send you messages related to your quote, policy, billing, claims, or service requests, and may send occasional agency updates where you have consented.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Mobile opt-in consent and phone numbers collected for SMS purposes are never sold, rented, or shared with third parties or affiliates for their marketing or promotional use. Information may be shared only with the service providers who operate our messaging platform, strictly for the purpose of delivering messages you have requested, and those providers are prohibited from using it for any other purpose.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of text messages. Reply HELP for assistance, or contact us at 518-900-2026. Carriers are not liable for delayed or undelivered messages. Full details are in our Terms & Conditions.

We share your information only as follows:

• Insurance carriers and wholesalers: to obtain quotes, bind coverage, and service your policy
• Service providers: vendors who perform functions on our behalf, such as agency management systems, comparative raters, email and SMS platforms, website hosting, and website analytics and advertising measurement — all bound by confidentiality obligations and permitted to use your information only to perform services for us
• Legal and regulatory: when required by law, subpoena, court order, or to comply with New York State Department of Financial Services or other regulatory requirements
• With your direction: when you ask us to share information with a lender, mortgage company, lienholder, or other party

We do not sell your personal information. We do not share your personal information with third parties or affiliates for their own marketing purposes.

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and measure the performance of our advertising.

We use Google Ads and Google Analytics, services provided by Google LLC. These services place cookies on your device and collect information such as your IP address, device and browser type, pages viewed, time spent on the site, the ad or search term that brought you to our site, and whether you completed an action such as submitting a quote request or calling our office. This is called conversion tracking, and we use it to understand which ads are working and to improve them.

Google may use this information to show you ads for our agency on other websites and apps you visit, a practice known as remarketing. Google's use of information collected through these services is governed by the Google Privacy Policy at https://policies.google.com/privacy and the Google Advertising Policies at https://policies.google.com/technologies/ads.

You have the following choices:

• Opt out of personalized Google advertising at https://adssettings.google.com
• Install the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout
• Opt out of interest-based advertising from participating companies at https://optout.aboutads.info and https://optout.networkadvertising.org
• Disable or delete cookies in your browser settings, though some parts of our site may not function properly as a result
• Enable your browser's "Do Not Track" setting, though there is currently no industry standard for how websites must respond to these signals

Advertising and analytics data is used only to measure and improve our own advertising. We do not provide your name, phone number, email address, or any information you submit through our forms to Google or any other advertising platform for their own marketing purposes.

We retain your information for as long as necessary to provide services to you and to meet our legal, regulatory, and recordkeeping obligations, including insurance record retention requirements under New York law.

We maintain physical, electronic, and procedural safeguards designed to protect your personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may:

• Opt out of text messages at any time by replying STOP
• Unsubscribe from marketing emails using the link in any such email
• Request access to, correction of, or deletion of the personal information we hold about you, subject to our legal and regulatory retention obligations

To make a request, contact us using the information below.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

Loomis Family Insurance Agency
1801 6th Ave
Troy, NY 12180
Phone: 518-900-2026
Email: clientcare@loomisservices.com